When ordering or asking for a quote on our site, as appropriate, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.
We collect information from you when you place an order, fill out a form or enter information on our site.
We may use the information we collect from you when you send us a message, make an order, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We use an SSL certificate • All of our credit card processing is done by PayPal off of our site, on their secure servers
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking? It’s also important to note that we do not allow third party behavioral tracking.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 16.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email • Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The Intercom Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with Intercom we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
Esof Records services are electronic non-tangible irrevocable goods.
Unfortunately, we only issue partial refunds (50%) once you placed an order, if you received your first mix and/or revised mix(es) and at certain point you decide to stop the process, for any reason.
A Money-back guarantee is applicable to the orders, that were placed no more than 1 day ago, or if the engineer hasn’t accepted or started to work yet.
If we delivered a file later than any specified Turnaround Time
If the mix has huge sound issues (loudness, dynamic range, frequency response and etc)
PLEASE NOTE: We provide a money-back guarantee for the above reasons is applicable to first-time users ONLY or according to the decision of the Chief Engineer. If you’re a returning customer, you will have experience working with us and will know the quality of our services, so there is no need for a money-back guarantee.
We are certain our mixing and mastering engineers are world-class. That is why we guarantee that the quality of sound will always be up to the industry quality sound according to the recording quality of the files, were provided. If the sound quality of our mix/master does not match the standards (loudness, dynamic range, frequency response and etc) in some parts we will fix all the troublesome parts free-of-charge until performance is up to the industry-accepted performance quality standards.
PLEASE NOTE: all values may vary by up to 10%.
Feedback on order has to be received from the client within 14 days. If feedback is not received from the client within 14 days, Esof Records will consider preview(s) as approved.
By processing an order at esofrecords.com, you automatically agree to all of these terms listed. If you have any questions, please contact us!
Turnaround time for our Services is 1-4 business days per song.
1 Day Turnaround time for a Rush Order
2-3 Business Days for Mastering, Complete and Upgrade Mixing and Mastering
Sometimes we need 1 extra day for orders with the Manual Vocal Editing option included.
The timing for the final product delivery depends by the number of steps of your adjustment requests as well.
Each mixing and mastering package includes unlimited revisions (except agreed discounts where revisions are limited).
The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.
Turnaround for revisions is 1-2 business days.
Below are the details of what IS and IS NOT included in your allowed revisions:
What is covered:
Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them
You’d like the volume of an instrument and/or vocal adjusted.
You’d like effects adjusted (i.e. more reverb, less delay)
What is NOT covered:
Does not include adding any new instruction that was not mentioned in the original Mixing Form (new references, changing of the tempo, etc)
New file submissions are not included (Vocal files or instrument files)
In this option, we include the replacement of stems for the song that we have already mixed/mastered, without changing its tempo, arrangement, or form.
We can provide instructions and requirements for exporting files for our services. Please contact us via email: firstname.lastname@example.org to get the instructions and requirements.
The client is responsible for these points Before uploading any material:
- The quality of the recorded material.
- Arrangement and layout of vocals and instruments (if an additional option for time alignment WASN’T purchased)
- Ensuring all audio files needed for the service are included.
- Ensuring the material has been prepared and sent correctly.
- Ensuring all notes, requests and references are provided in a text file or via email.
- Ensuring contact information is provided correctly.
If the files were not sent correctly, our manager will contact you for clarification and give all instructions and recommendations on exporting files from your DAW.
We need your demo in order to see the structure of the song, the effects were used. The demo mix CANNOT BE USED as a reference for mixing and mastering.
We accept as references, songs that are relevant to the current industry and have been released on streaming platforms.
We provide files storage within 1 month of the order day. Therefore, we recommend requesting all the necessary materials (multitrack session, instrumentals and etc.) in advance.
After finishing work on the mix, we provide all renders free of charge. All subsequent times are paid separately.
All prices for services are indicated for a song with a limit of 5 minutes. If the song is longer than 5 minutes, our manager will contact you to clarify the information and will issue an invoice for additional payment in the amount of 50% of the total order amount (depending on the length of the song).
By making payment at www.esofrecords.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.